If there is chatter around the proverbial water-cooler about issues impacting productivity that are not propagating to the decision-makers for a resolution, there is a governance problem on your transformation.
Successful innovation and transformations require a corporate governance that supports iterative problem solving, empowers teams and enables autonomous communities. The concept of corporate governance is usually applied at the highest levels of the organizations in the form of rules, practices and processes used to direct and manage a company. Yet, often as you traverse the organization structure down to the task level, the governance often fades to a point of smoke-and-mirrors. This is especially true of a silo'd organization.
How can we ensure that the work teams are completing is actually aligned to the strategic direction of the company, if there is no traceability through governance?