Build Trust With The Concerned Customer
Updated: Feb 16
As The Ontario Government announces the conditions for re-opening safely during phase-3, it is important to consider what else is top of mind for the concerned customer. This is especially true for those in retail due to the shared communal spaces.
I recently spoke at an event hosted by the Vaughan Chamber of Commerce, focused on preparing retail businesses for re-opening, keeping in mind that unpredictability will continue to be a part of the economic landscape. As the businesses adjust for success and prepare to support the customers, there are a few things businesses will need to review frequently to support the concerned customer.